At Erysta, customer satisfaction and transparency are at the core of our values. This Refund & Return Policy explains the conditions under which a refund, return, or replacement can be issued. Please read it carefully before making a purchase.
For most Credit/Debit Card and PayPal transactions, we perform an authorization hold rather than immediately charging your account. Your payment is only captured once we are confident that the delivery can be completed successfully.
If the order is canceled, cannot be fulfilled, or a confirmed defective product has no valid replacement, the authorization will be automatically canceled or the transaction fully refunded, depending on the payment method used.
Refunds are processed instantly on our side, but depending on your bank or payment provider, it may take up to 30 business daysfor the amount to appear in your account.
For other payment methods, if payment has already been captured, we will issue a full refund under the same conditions.
You may be eligible for a refund under the following conditions:
Refunds for preorders are permitted during the preorder period. You may cancel your preorder at any time, provided that the request is made at least 72 hours before the official release date. Beyond this period, cancellation is not guaranteed unless we are unable to deliver the product within 72 hours after the game's official launch.
Refunds will not be issued under the following circumstances:
While we strive to offer the best possible customer experience, our ability to issue refunds or replacements is ultimately dependent on the confirmation received from the original publisher or platform regarding the product's validity and activation status.
We fully trust the systems and feedback provided by our partners. Unfortunately, due to repeated cases of abuse, we must follow these formal confirmations strictly. We cannot override these decisions, even if we understand the customer’s frustration.
We ask for your understanding, as these measures are in place to protect both genuine customers and the integrity of our platform.
If a product is confirmed to be defective and a replacement is available, we will provide one after completing our verification process.
Please note that, as mentioned above, replacements are also subject to verification by the original publisher or platform.
We rely on their systems to determine the status of a product. If a claim is denied by the publisher, we will not be able to proceed with a replacement.
Certain products are restricted to specific geographic regions. These restrictions are clearly indicated on the product page.
It is the customer's sole responsibility to ensure compatibility with their account's region before purchase. Refunds or replacements will not be issued for region-related errors if the restriction was disclosed prior to purchase.
Customers may return a digital product at any time as long as:
No justification is required. Our system is able to confirm whether a key has been viewed.
To initiate a refund or return, please contact our customer support via one of the following methods:
We typically respond within 24 to 48 hours.
All refund requests are handled in accordance with applicable consumer protection laws and digital product guidelines. We reserve the right to deny a refund if we detect misuse, abuse of our policies, or fraudulent behavior.