At Erysta, customer satisfaction and transparency are at the core of our values. This Refund & Return Policy explains the conditions under which a refund, return, or replacement can be issued. Please read it carefully before making a purchase.
For most Credit/Debit Card transactions, we perform an authorization hold rather than immediately charging your account. Your payment is only captured once we are confident that the delivery can be completed successfully.
If the order is canceled, cannot be fulfilled, or a confirmed defective product has no valid replacement, the authorization will be automatically canceled or the transaction fully refunded, depending on the payment method used.
Refunds are processed instantly on our side, but depending on your bank or payment provider, it may take up to 30 business days for the amount to appear in your account.
For other payment methods, if payment has already been captured, we will issue a full refund under the same conditions.
You may be eligible for a refund under the following conditions:
Refunds for preorders are permitted during the preorder period. You may cancel your preorder at any time, provided that the request is made at least 72 hours before the official release date. Beyond this period, cancellation is not guaranteed unless we are unable to deliver the product within 72 hours after the game's official launch.
In accordance with European Union law (Directive 2011/83/EU), the right of withdrawal does not apply to the supply of digital content which is not supplied on a tangible medium.
By clicking "Redeem", you expressly consent to the immediate performance of the contract and acknowledge that you lose your right of withdrawal once the digital content is made available to you.
Furthermore, refunds will not be issued under the following circumstances:
While we strive to offer the best possible customer experience, our ability to issue refunds or replacements is ultimately dependent on the confirmation received from the original publisher or relevant platform regarding the product's validity and activation status.
We fully trust the systems and feedback provided by these entities. Unfortunately, due to repeated cases of abuse, we must follow these formal confirmations strictly. We cannot override these decisions, even if we understand the customer’s frustration.
If a product is reported as defective, we must conduct a formal investigation with the original publisher or platform provider (e.g., Steam, Ubisoft, EA) to confirm its status and activation history.
Certain products are restricted to specific geographic regions. These restrictions are clearly indicated on the product page.
It is the customer's sole responsibility to ensure compatibility with their account's region before purchase. Refunds or replacements will not be issued for region-related errors if the restriction was disclosed prior to purchase.
Customers may return a digital product at any time as long as:
No justification is required. Our system is able to confirm whether a key has been viewed.
Warranty coverage ends as soon as the product key has been viewed, except in cases of a proven technical defect in the key itself.
If you believe the product is defective, you must provide screenshots showing:
Note: These documents are used for initial technical filtering to identify common errors. However, final decisions on refunds or replacements are based exclusively on the formal activation status as confirmed by the original publishers or platforms.
To initiate a refund or return, please contact our customer support via one of the following methods:
We typically respond within 24 to 48 hours.
All refund requests are handled in accordance with applicable consumer protection laws and digital product guidelines. We reserve the right to deny a refund if we detect misuse, abuse of our policies, or fraudulent behavior.