At Erysta, customer satisfaction and transparency are at the core of what we do. This Refund and Returns Policy explains the conditions under which a refund, return, or replacement may be issued. Please read it carefully before making a purchase.
For most credit/debit card transactions, we place an authorization hold rather than charging your account immediately. Your payment is only captured once we are confident the delivery can be completed successfully.
If the order is cancelled, cannot be fulfilled, or a confirmed defective product has no valid replacement, the authorization will be voided automatically or the transaction will be fully refunded depending on the payment method used.
Refunds are processed instantly on our side, but depending on your bank or payment provider, it may take up to 30 business days for the amount to appear back on your account.
For other payment methods, if the payment has already been captured, we will issue a full refund under the same conditions.
You may be eligible for a refund under the following circumstances:
Pre-order refunds are allowed during the pre-order period. You may cancel your pre-order at any time, provided the request is made at least 72 hours before the official release date. After this deadline, cancellation is not guaranteed unless we are unable to deliver the product within 72 hours after the official game launch.
In accordance with European Union law (Directive 2011/83/EU), the right of withdrawal does not apply to the supply of digital content that is not supplied on a tangible medium. By clicking “Use”, you expressly consent to the immediate performance of the contract and acknowledge that you lose your right of withdrawal once the digital content has been made available to you.
Additionally, no refund will be issued in the following circumstances:
While we strive to provide the best customer experience possible, our ability to issue refunds or replacements ultimately depends on the confirmation received from the original publisher or relevant platform regarding the product’s validity and activation status.
We fully rely on the systems and feedback provided by these entities. Unfortunately, due to repeated abuse cases, we must strictly follow these formal confirmations. We cannot overturn these decisions, even if we understand the customer’s frustration.
If a product is reported as defective, we must conduct a formal investigation with the original publisher or platform provider (for example, Steam, Ubisoft, EA) to confirm its status and activation history.
Some products are limited to specific geographic regions. These restrictions are clearly indicated on the product page.
It is solely the customer's responsibility to ensure regional compatibility with their account before purchasing. No refund or replacement will be issued for region-related mistakes if the restriction was disclosed before purchase.
Customers may return a digital product at any time provided that:
No justification is required. Our system can verify whether a key has been viewed.
The warranty ends once the product key has been viewed, except where there is a proven technical defect in the key itself.
If you believe the product is defective, you must provide screenshots showing:
Note: These documents are used for initial technical filtering to identify common issues. However, final decisions regarding refunds or replacements are based exclusively on the formal activation status confirmed by the original publishers or platforms.
To start a refund or return request, please contact our support team through one of the following methods:
We usually respond within 24 to 48 hours.
All refund requests are handled in accordance with applicable consumer protection laws and the rules governing digital products. We reserve the right to deny a refund if we detect abuse, misuse of our policies, or fraudulent behavior.