My key is not working. What should I do?

If your key appears not to work, don't worry - we assure you it can be smoothly clarified.

First, ensure that you activate the code following its specific Activation Instructions. You can find a step-by-step guide on redeeming the key by searching on our Help Center.

Ensure that you enter the key without any typos. It's easy to confuse characters like 'S' and '5' or '1' and 'I,' so it's best to use the 'copy' feature next to the key to avoid mistakes.

If the problem persists, please contact our team. You can do so via the following two methods:

• Send an email to [email protected]

• Fill our form on erysta.com/support

The more information you provide, the faster we can assist you. To help us resolve your issue as quickly as possible, please include screenshots, a detailed explanation of the problem, and your order number. This will allow us to quickly locate your purchase and check your keys directly with the publisher or platform.