If you see “Invalid code” or “Code not recognized,” it doesn’t always mean the code is bad. Often it’s just a small detail:
Double‑check each character (O vs 0, I vs 1).
Copy and paste the code if possible, to avoid typos.
Make sure you’re on the right platform (a Steam key won’t work on Epic, for example).
👉 If it still doesn’t work, take a screenshot of the error and send it to us with your order number. We’ll investigate on our side and guide you through the next steps.