My key is already redeemed. How can I proceed?

When you get the message “This code has already been redeemed,” it can be caused by a few things:

• The product might already be in your account library — check to be sure.

• You may have redeemed it earlier on another account.

👉 If you can’t find the game or content in any account, send us a screenshot of the error and your order details. We’ll review the case and help you with the next step, whether that means fixing access or arranging a replacement/refund if necessary.