If you receive an error stating that your key is duplicated or already used, don’t worry—we’re here to help!
First, check if you have already redeemed the key in the past, whether on your current account or a different one. Also, ensure that you haven’t shared the key with someone else, as it can only be activated once.
If the problem persists, please contact our team. You can do so via the following two methods:
Send an email to [email protected]
Fill our form on erysta.com/support
The more information you provide, the faster we can assist you. To help us resolve your issue as quickly as possible, please include screenshots, a detailed explanation of the problem, and your order number. This will allow us to quickly locate your purchase and check your keys directly with the publisher or platform.
Il nostro team di supporto è qui per aiutarti con qualsiasi problema tu possa avere. Non esitare a contattarci.